When you are looking for the best mattress for you, one of the things that you should do is to check the different mattresses across a wide variety of retailers. The truth is that while in one retailer you may find one brand, on a different retailer you may find other brands that best suit your needs. Besides, the prices can also vary as well as the sizes available. Last but not least, you need to make sure that you check out each one of the mattress retailers return policy.
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One of the things that you need to understand is that while you may try out a mattress in a store, only when you sleep on it you can be sure if the mattress is a good fit or not. So, you should definitely check out the Mattress Firm return policy.
Mattress Firm Return Policy
As a big company. Mattress Firm has a wide variety of mattresses to choose from. This includes different brands, sizes, and prices. So, we decided to take a closer look at the Mattress Firm return policy and tell you exactly what you can expect from the company in case you buy a mattress from them and you want to return it.
According to the Mattress Firm return policy, you will have a 120-night sleep trial. This means that once you decide to buy a new mattress and it is delivered to your home, you have 120 nights to sleep on it and decide if you like it or if you want to return it. They allow you 3 months of testing because it is never easy for your body to adapt to a new mattress. So, during this trial period, you can know if the mattress was actually a good or a bad choice for you. You also have to sleep on it for at least 30 nights to ensure that your body had the time to adapt.
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In case you’re not happy with the mattress between 30 and 120 days after delivery, you are entitled to one return or/and one exchange per purchase.
In case you still want to buy a mattress and prefer to exchange it, you will need to pay a fee of $79.99. This fee can be $99.99 in some special markets. However, Mattress Firm understands that you may not be happy with your mattress at all and that you simply want to return it. If this is where you are standing, you need to know that according to the Mattress Firm return policy, you will need to pay a returning fee of the same amount ($79.99 or $99.99 in some special markets), but you will also need to pat a restocking fee. This last fee is equal to 10% of the purchase price of your original mattress and it can’t exceed $250. Please notice that if you live in Hawaii, you won’t need to pay the restocking fee.
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According to the Mattress Firm return policy, there are also some exceptions to these fees. If you bought a Purple or a tulo mattress, you won’t need to pay either the redelivery or the restocking fee.
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To ensure that Mattress Firm accepts both the exchange and the return of the mattress, it needs to be good as new, cleaned, not stained, and not damaged. So, what the company advises is for you to use a waterproof mattress protector during the 120 nights trial period. In addition, make sure that you don’t remove the law tag from either the foundation or the mattress or you will be terminating with the 120 nights trial period.
